Unbelievable. I just read a post at a blog by Tim Gross. An eBay seller is suing one of his buyers for leaving him neutral
feedback on eBay. I have no idea what the feedback said. This could turn into such a nightmare if the seller wins his case.
However, the eBay feedback system already had problems. It was often manipulated by the "sell penny ebooks strategy" for the fast road to feedback success. And now all the ebook sellers are in an uproar because eBay changed their ebook policy to try to improve the feedback system again.
There were other problems with the ebook feedback, though. Some eBay sellers were getting away with selling total garbage. But people didn't want to leave negative feedback because they were afraid the seller would burn them with bad feedback for their honesty. And many eBay buyers are also eBay sellers, so they don't want to get bad
feedback on eBay over a digital product that cost less than $10.
Don't get me wrong. I'm not against eBayers selling ebooks. In fact, eBay was my favorite source for buying ebooks. I got many good ebook deals from great eBay sellers. But there were those who sold trash and counted on others to keep quiet to keep their feedback score high. Let me give you a few examples of what I'm talking about:
- One eBay seller was selling an ebook package for $9.99 with master resell rights. When you got the ebook, there was a notice in the ebook that said you didn't have master resell rights unless you purchased the ebook from the product web site. The eBay seller didn't have the right to sell the master resell rights.
- Another eBay seller was selling you a guide to get free products like cameras or xbox systems. When you received the guide, you learned that the methods were unethical. (I'm not saying that all guides for free products on eBay are bad. I'm talking about a particular one that I purchased.)
- Another one was selling a money making plan that they said you could make a living with. The plan involved getting paid to complete offers from a list they would give you, and you couldn't make enough money to live for even one week.
That is just a few I could remember of all the ones I have seen in the last three years. Yea, I know. You're thinking what a sucker she is that she bought all those products. Well, I love to read and learn new things. And most of the products I bought weren't bad for the money.
Here is the bottom line though. Eliminating ebook feedback from the system might help some, but it is not going to totally solve problems with feedback on eBay. Some of the other inexpensive products on eBay, besides digital products, are junk. As long as eBay sellers have to protect their reputations with a high feedback score, they are going to be hesitant when leaving feedback to other eBay sellers who have just sold them any inexpensive but worthless product. Even if they left totally honest negative feedback, the eBay seller could leave them totally undeserved negative feedback in return. If you spend sometime reading feedback on eBay, you will see that it can get quite nasty sometimes. For an eBay seller, leaving honest feedback on eBay on a bad purchase you made is risky business. Maintaining your reputation as a seller through a high feedback score may outweigh seeking justice on a cheap ripoff. The sad result of this is the eBay seller that is selling junk does not get his just negative feedback. His feedback score stays high, and he is able to go on peddling his garbage and raking in the cash.
Oh well, I guess no system is perfect. At least, eBay is trying to maintain a fair system for leaving feedback on eBay. That is evident in their recent ebook policy change.
By the way, don't forget to go to Tim's site to read the article that set me off on this long post: Buyer Gets Sued For $10,000 By eBay Seller For Leaving “Neutral” Feedback
And take heart, my next blog post will give you some tips for looking at seller feedback on Ebay when you want to make a purchase.
Labels: eBay feedback system, feedback on eBay